Brussels, 29.11.2023

COM(2023) 752 final

ANNEXES

to the

Proposal for a Regulation of the European Parliament and of the Council

on passenger rights in the context of multimodal journeys

{SEC(2023) 392 final} - {SWD(2023) 386 final} - {SWD(2023) 387 final} - {SWD(2023) 389 final}


ANNEX I

List of urban nodes

Belgium

Antwerpen

Arlon

Brugge

Bruxelles/Brussel

Charleroi

Gent

Hasselt

Leuven

Liège

Namur

Ottignies-Louvain-la-Neuve

Bulgaria

Burgas

Plovdiv

Ruse

Sofia

Stara Zagora

Varna

Vidin

Czech Republic

Brno

České Budějovice

Hradec Králové

Liberec

Olomouc

Ostrava

Pardubice

Plzeň

Praha

Ústí nad Labem

Denmark

Aalborg

Århus

København

Odense

Germany

Aachen

Augsburg

Berlin

Bielefeld

Bochum

Bonn

Bottrop

Braunschweig

Bremen

Bremerhaven

Chemnitz

Darmstadt

Dortmund

Dresden

Duisburg

Düsseldorf

Erfurt

Erlangen

Essen

Frankfurt am Main

Freiburg im Breisgau

Fürth

Gelsenkirchen

Gießen

Göttingen

Gütersloh

Hagen

Halle (Saale)

Hamburg

Hamm

Hannover

Heidelberg

Heilbronn

Herne

Hildesheim

Ingolstadt

Jena

Kaiserslautern

Karlsruhe

Kassel

Kiel

Koblenz

Köln

Krefeld

Landshut

Leipzig

Leverkusen

Lübeck

Ludwigshafen am Rhein

Magdeburg

Mainz

Mannheim

Mönchengladbach

Mülheim an der Ruhr

München

Münster

Neuss

Nürnberg

Oberhausen

Offenbach am Main

Oldenburg (Oldenburg)

Osnabrück

Paderborn

Pforzheim

Potsdam

Recklinghausen

Regensburg

Rostock

Saarbrücken

Siegen

Solingen

Stuttgart

Trier

Ulm

Wiesbaden

Wolfsburg

Wuppertal

Würzburg

Estonia

Tallinn

Tartu

Ireland

Corcaigh/Cork

Baile Átha Cliath/Dublin

Gaillimh/Galway

 

Greece

Alexandroupolis

Athína

Chalkida

Chania

Heraklion

Ioannina

Kerkyra

Kozani

Lamia

Larisa

Mytilini

Patras

Rodos

Syros

Thessaloniki

Volos

Spain

A Coruña

Albacete

Algeciras

Alicante

Almería

Badajoz

Barcelona Metropolitan Area

Bilbao Metropolitan Area

Burgos

Caceres

Cádiz

Cartagena

Castellón

Ceuta

Córdoba

Elche

Ferrol

Gijón

Gerona

Granada

Huelva

Jaén

Jerez

Las Palmas de Gran Canaria Metropolitan Area

León

Lleida/Lérida

Logroño

Lugo

Madrid Metropolitan Area

Málaga

Marbella

Melilla

Murcia

Ourense

Oviedo

Palma de Mallorca

Pamplona

Salamanca

San Sebastián-Donostia

Santa Cruz de Tenerife Metropolitan Area

Santander

Santiago de compostela

Sevilla Metropolitan Area

Tarragona-Reus Metropolitan Are

Valencia

Valladolid

Vigo

Vitoria-Gasteiz

Zaragoza

France

Aix-en-Provence

Ajaccio (Corse)

Amiens

Angers

Annecy

Besançon

Bordeaux

Brest

Caen

Cayenne

Clermont-Ferrand

Dijon

Grenoble

Guadeloupe

Le Havre

Le Mans

Lille

Limoges

Lyon Metropolitan Area

Martinique

Marseille

Mayotte

Metz

Montpellier

Mulhouse

Nancy

Nantes

Nice

Nimes

Orléans

Paris Metropolitan Area

Perpignan

Poitiers

Réunion

Reims

Rennes

Rouen

Saint-Étienne

Strasbourg

Toulon

Toulouse

Tours

Croatia

Osijek

Rijeka

Split

Varaždin

Zagreb

Italy

Ancona

Andria

Aosta

Bari

Bergamo

Bologna

Bolzano

Brescia

Cagliari

Campobasso

Catania

Ferrara

Firenze

Foggia

Forlì

Genova

Latina

Lecce

Livorno

Messina

Milano

Modena

Monza

Napoli

Novara

Padova

Palermo

Parma

Perugia

Pescara

Piacenza

Potenza

Prato

Ravenna

Reggio Calabria

Reggio Emilia

Rimini

Roma

Salerno

Sassari

Siracusa

Taranto

Terni

Torino

Trento

Trieste

Udine

Venezia

Verona

Vicenza

Cyprus

Lefkosia

Lemesos

Larnaka

Latvia

Rīga

Lithuania

Kaunas

Klaipėda

Panevėžys

Šiauliai

Vilnius

Luxembourg

Luxembourg

Hungary

Budapest

Debrecen

Győr

Kecskemét

Miskolc

Nyíregyháza

Pécs

Szeged

Székesfehérvár

Malta

Valletta

Netherlands

Alkmaar

Almere

Amersfoort

Amsterdam

Apeldoorn

Arnhem

Breda

Den Bosch

Den Haag

Dordrecht

Eindhoven

Emmen

Enschede

Groningen

Haarlem

Leeuwarden

Leiden

Maastricht

Middelburg

Nijmegen

Rotterdam

Tilburg

Utrecht

Venlo

Zoetermeer

Zwolle

Austria

Bregenz

Eisenstadt

Graz

Innsbruck

Klagenfurt

Linz-Wels

Salzburg

Sankt Pölten

Wien

Poland

Białystok

Bielsko-Biała

Bydgoszcz

Częstochowa

Elbląg

Gorzów Wielkopolski

Kalisz

Katowice / Górnośląska Metropolis

Kielce

Koszalin

Kraków

Legnica

Lublin

Łódź

Olsztyn

Opole

Płock

Poznań

Radom

Rybnik

Rzeszów

Szczecin- Świnoujście

Tarnów

Toruń

Tricity

Wałbrzych

Warszawa

Włocławek

Wrocław

Zielona Góra

Portugal

Barcelos

Braga

Coimbra

Évora

Faro-Loulé

Guimarães

Madeira

Leiria

Lisboa Metropolitan Area

Ponta Delgada (Açores)

Porto Metropolitan Area

Vila Nova de Famalicão

Viseu

Romania

Arad

Bacău

Baia Mare

Botoşani

Brăila

Braşov

Bucureşti

Buzău

Cluj-Napoca

Constanța

Craiova

Galați

Iaşi

Oradea

Piatra Neamt

Piteşti

Ploieşti

Râmnicu Vâlcea

Satu Mare

Sibiu

Târgu Mureş

Timişoara

Slovenia

Ljubljana

Maribor

Slovakia

Bratislava

Košice

Nitra

Žilina

Finland

Helsinki

Jyväskylä

Kuopio

Lahti

Oulu

Tampere

Turku-Naantali

Sweden

Borås

Eskilstuna

Gävle

Göteborg

Halmstad

Helsingborg

Jönköping

Linköping

Lund

Malmö

Norrköping

Örebro

Södertälje

Stockholm

Sundsvall

Umeå

Uppsala

Västerås

ANNEX II

Minimum service quality standards

Information to passengers on their rights as required by this Regulation (in a transparent, accessible, non-discriminatory, effective and proportionate manner) and tickets

Punctuality of services, and general principles to cope with disruptions to services

Number of missed connections

Percentage of missed connections

Cleanliness of the means of passenger transport and the terminal facilities (air quality and temperature control inside, hygiene of sanitary facilities, etc.)

Results of the customer satisfaction survey(s)

Complaint handling

i.    the number of complaints,

ii.    types of complaints and

iii.    the outcome of complaints,

iv.    reimbursements and

v.    compensation for non-compliance with service quality standards

Assistance provided to persons with disabilities and persons with reduced mobility (PRM)

i.    number of denied transport services for a PRM, and the reason for it;

ii.    their recognised assistance dog or their mobility equipment and the reasons for it,

iii.    number of cases related to the loss or damages of mobility equipment and their outcome,

iv.    number of cases where the carrier obliged a person with disability or reduced mobility to be accompanied by someone to comply with the safety requirements,

v.    discussions concerning this assistance with representative organisations and, where relevant, representatives of PRM

vi.    the implementation of the disability awareness and assistance training