AO 10236: Information and assistance helpdesk for external users of the Publications Office’s electronic and other products
Open procedure
Provision of information and assistance (by telephone, fax, mail or e-mail, as well as other future forms of electronic delivery) to the users of electronic and other products, services and activities of the Publications Office.
Reference : | AO 10236 |
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Title : | Information and assistance helpdesk for external users of the Publications Office’s electronic and other products |
Final date for receipt of requests for documents : |
2010 05 18 |
Final date for receipt of tenders : | 2010 05 25 - 23:59 |
Invitation to tender : |
Cover letter [99 KB] Specifications [840 KB] Price schedule [72 KB] Draft contract [214 KB] Technical annex I Statistics 2006-2009 [61 KB] Technical annexe II Leaflets for electronic products [11 MB] Technical annex III Specimens of queries [270 KB] Technical annex IV Code of behaviour [36 KB] Technical annex V Sample statistics [387 KB] Forms 'Financial identification' Form 'Joint bids and subcontracting' [212 KB] Form 'Power of attorney - services' [737 KB] |
Clarifications : |
Clarification 1 [14 KB] Clarification 2 [32 KB] Clarification 3 [47 KB] Clarification 4 [374 KB] Clarification 5 [326 KB] Annexe [2 MB] Clarification 6 [176 KB] Price Schedule [72 KB] |