AO 10236: Information and assistance helpdesk for external users of the Publications Office’s electronic and other products

Open procedure

Provision of information and assistance (by telephone, fax, mail or e-mail, as well as other future forms of electronic delivery) to the users of electronic and other products, services and activities of the Publications Office.

 

How to participate ?

 

Reference : AO 10236
Title : Information and assistance helpdesk for external users of the Publications Office’s electronic and other products
Final date for receipt of requests
for documents :
2010 05 18
Final date for receipt of tenders : 2010 05 25 - 23:59
Invitation to tender :

Cover letter pdf - 99 KB [99 KB]

Specifications  msw8 - 840 KB [840 KB]

Price schedule excel8book - 72 KB [72 KB]

Draft contract msw8 - 214 KB [214 KB]

Technical annex I Statistics 2006-2009 excel8book - 61 KB [61 KB]

Technical annexe II Leaflets for electronic products pdf - 11 MB [11 MB]

Technical annex III Specimens of queries msw8 - 270 KB [270 KB]

Technical annex IV Code of behaviour msw8 - 36 KB [36 KB]

Technical annex V Sample statistics excel8book - 387 KB [387 KB]

Forms 'Legal entities'

Forms 'Financial identification'

Form 'Joint bids and subcontracting' pdf - 212 KB [212 KB] français (fr)

Form 'Power of attorney - services' pdf - 737 KB [737 KB] français (fr)

Form 'Declaration on the grounds for exclusion' pdf - 713 KB [713 KB] français (fr)

Form for identification of the tenderer pdf - 702 KB [702 KB] français (fr)

Clarifications :

Clarification 1 pdf - 14 KB [14 KB]

Clarification 2 pdf - 32 KB [32 KB]

Clarification 3 pdf - 47 KB [47 KB]

Clarification 4 pdf - 374 KB [374 KB]

Clarification 5 pdf - 326 KB [326 KB]    Annexe pdf - 2 MB [2 MB]

Clarification 6 pdf - 176 KB [176 KB]    Price Schedule excel8book - 72 KB [72 KB]