EU information and assistance services
European Union (EU) citizens and businesses must be informed effectively about their rights and the opportunities arising from the EU. In order to do this in the most direct and efficient way possible, the Commission has set up a series of services in partnership with various actors in the Member States. The services interact with the public at national, regional and local levels, responding to requests for information or assistance. They play an important role in communicating with citizens and businesses, but also in listening to their feedback and learning from their needs. This booklet... brings together information on 22 EU services currently operating in the Member States. Each service offers tailor-made support in a particular area, ranging from general information about the EU to more specific topics such as how to find a job, a business partner or funding for a project in Europe. Citizens and businesses that travel or operate across borders can get answers to the following and many other queries. What are my rights if I move to another EU country? Who can help me to overcome administrative obstacles in another EU country? How can I offer my services in other countries? What do I do if a trader refuses to take back a faulty product? In practice, there is a contact point for everyone, catering for the different needs of various groups. The EU is never very far away! With this booklet, the Commission tries to guide citizens and businesses to the most appropriate service for their enquiry.
- Corporate author(s): Directorate-General for Communication (European Commission) Themes: Services, Information — Documentation
- Subject: dissemination of information, European social policy, services of general interest
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