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HomePractitioner’s toolkit to assist PES with the development of customer satisfaction measurement systems
Practitioner’s toolkit to assist PES with the development of customer satisfaction measurement systems
Publication metadata
This toolkit is intended to assist PES in designing and implementing their approach to measuring customer satisfaction. It provides concrete guidance and tools for PES to either develop customer satisfaction measurement (CSM) systems from scratch, or to review and refine existing systems, while taking into account wider organisational and contextual factors.
- Published:
- Corporate author(s): Directorate-General for Employment, Social Affairs and Inclusion (European Commission) , ICF International
- Personal author(s): Kritikos, Eliza ; Hughes, Patrick ; Sienkiewicz, Lukasz
- Themes: Working conditions
- Subject: administrative cooperation , consumer behaviour , customers , employment policy , employment service , job creation , provision of services , public service
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| ISSN | ISBN 978-92-79-58241-7 | DOI 10.2767/683869 | Catalogue number KE-02-16-407-EN-N |
- Released on EU Publications:
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