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HomeEIDAS study on pilots for replication of multipliers
Supporting the uptake of eIDAS services by SMEs : executive summary
EIDAS study on pilots for replication of multipliers
Supporting the uptake of eIDAS services by SMEs : executive summary
Publication metadata
In the scope of the electronic identification and trust services (eIDAS) Regulation, this study analysed the market for eID and trust services and generated insights on how to increase the uptake of these solutions among European Small and Medium Enterprises (SMEs). A market analysis examining the perception of SMEs towards these solutions was conducted, with eight Member States examined in more detail. SME-specific drivers and barriers to their adoption were identified, as well as business processes where eIDAS solutions can be used. The findings reveal a significantly low level of awareness and use of eIDAS solutions by SMEs, demonstrating the need for awareness raising activities. Based on these insights, a pilot programme was designed to involve stakeholders in spreading awareness among SMEs across Europe. A communication toolbox was developed and piloted, showcasing concrete benefits of eIDAS solutions in digitising SMEs processes in order to encourage SMEs to explore these solutions further. The pilot was received positively by stakeholders and it was found that the materials can be used as a basis for further developing communication tools towards different sectors. In the future, SMEs should continue to be regarded as a key stakeholder in the promotion of eID and trust services.
- Published:
- Corporate author(s): Deloitte , Directorate-General for Communications Networks, Content and Technology (European Commission) , Lisbon Council
- Themes: Enterprise , Information technology and telecommunications
- Subject: Bulgaria , data collection , data protection , Denmark , digital literacy , digital single market , digital technology , electronic commerce , electronic signature , financial services , France , Germany , Italy , market research , Netherlands , personal data , Poland , provision of services , small and medium-sized enterprises , Spain , transport market
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| ISSN | ISBN 978-92-79-98747-2 | DOI 10.2759/756 | Catalogue number KK-02-19-002-EN-N |
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| ISSN | ISBN 978-92-79-98748-9 | DOI 10.2759/930894 | Catalogue number KK-02-19-002-EN-C |
- Released on EU Publications:
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